ji18 Privacy Policy

This Privacy Policy ("Policy") describes how ji18 ("ji18," "we," "us," or "our") collects, uses, stores, shares, and protects personal information in connection with your access to and use of the ji18 online gaming platform at ji18.vip and any related services (collectively, the "Platform"). This Policy applies to all registered Members, prospective registrants, and visitors to the Platform.

By creating a ji18 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

1. Introduction

ji18 is committed to protecting the privacy and security of your personal information. We recognize that Filipino players trust us with sensitive data — including financial details linked to GCash and PayMaya accounts — and we treat that trust as a core operating responsibility, not merely a compliance requirement.

This Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC) of the Philippines. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

ji18 acts as the Personal Information Controller (PIC) in respect of personal data collected through the Platform. As PIC, ji18 determines the purposes and means of processing your personal information and is accountable for ensuring that such processing complies with applicable Philippine data privacy law.

For privacy-related inquiries, including requests to exercise your data subject rights, please contact our Data Protection Officer (DPO) through the in-platform support portal or via the support email displayed at the bottom of this Policy.

3. Information We Collect

ji18 collects personal data across several categories depending on how you interact with the Platform:

3.1 Registration & Identity Data

• Full legal name, date of birth, and nationality
• Registered email address and mobile number (Philippine format)
• Username and encrypted password
• Government-issued ID documents submitted for KYC verification (e.g., PhilSys ID, passport, driver's license, UMID)
• Selfie or liveness check image where required for KYC

3.2 Financial & Transaction Data

• GCash and PayMaya mobile wallet identifiers (masked for security)
• BPI, BDO, and Metrobank account details submitted for bank transfer withdrawals
• Deposit and withdrawal transaction history, including amounts in Philippine Peso (₱), timestamps, and payment method used
• Bonus redemption and wagering activity records

3.3 Gaming & Activity Data

• Game session logs, including games played, bets placed, outcomes, and session duration
• Tournament participation and leaderboard data
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, session time limits)

3.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Login timestamps and session identifiers
• Cookies and similar tracking technologies (see Section 7)

3.5 Communications Data

• Records of communications with ji18 customer support via live chat, Messenger, Viber, or email
• Survey responses and feedback submitted voluntarily

4. How We Use Your Data

ji18 processes your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and credential data
KYC identity verification	Government ID documents, selfie/liveness data, date of birth
Processing deposits and withdrawals	Financial and transaction data (GCash, PayMaya, bank details)
Game provision and platform operation	Gaming activity and session data
Fraud detection and security monitoring	Technical data, transaction data, behavioral patterns
Anti-money laundering (AML) compliance	Identity, financial, and transaction data
Responsible gaming compliance	Gaming activity, self-exclusion records, limit settings
Promotional communications (with consent)	Contact data, gaming preferences
Customer support	Communications data and relevant account data
Legal and regulatory compliance	All categories as required by PAGCOR and NPC regulations

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ji18 relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to provide the Platform services you have registered for, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) requirements, and NPC regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the ji18 user experience, where such interests are not overridden by your privacy rights.
• Consent: For optional processing activities such as direct marketing communications. You may withdraw consent at any time by updating your communication preferences in your account settings.

6. Data Sharing & Disclosure

6.1 ji18 does not sell your personal data to third parties. We share personal information only with the following categories of recipients and only to the extent necessary for the stated purpose:

• Payment processors: GCash (G-Xchange Inc.), PayMaya (Maya Philippines Inc.), and partner banks — solely to process deposits and withdrawals.
• KYC verification partners: Licensed identity verification service providers engaged to complete mandatory PAGCOR KYC requirements.
• Game providers: Aggregated, anonymized session data shared with licensed game providers (e.g., JILI, Pragmatic Play, Evolution Gaming) for game operation and integrity purposes only.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and Philippine law enforcement agencies when required by law or court order.
• IT infrastructure providers: Cloud hosting and security service providers operating under strict data processing agreements consistent with Philippine data privacy law.

6.2 All third-party recipients are contractually required to process your data only as instructed by ji18 and in accordance with applicable Philippine law. ji18 does not transfer personal data outside the Philippines without implementing appropriate safeguards as required by the Data Privacy Act.

7. Cookies & Tracking Technologies

7.1 ji18 uses cookies and similar technologies on the Platform to maintain login sessions, detect fraud, analyze Platform usage, and improve user experience. The main categories of cookies we use are:

• Strictly necessary cookies: Required for Platform functionality including session authentication and security. Cannot be disabled.
• Analytics cookies: Collect anonymized data about how visitors use the Platform to help us improve performance and content.
• Preference cookies: Store your language, display, and notification preferences between sessions.

7.2 You may control non-essential cookies through your browser settings. However, disabling certain cookies may affect Platform functionality including login persistence and certain game features.

8. Data Retention

8.1 ji18 retains your personal data for as long as your account is active and for a minimum period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and Philippine AML regulations.

8.2 Transaction records involving amounts above AMLC reporting thresholds are retained for the periods mandated by the Anti-Money Laundering Act and its implementing regulations.

8.3 Data collected solely for marketing purposes will be deleted or anonymized upon withdrawal of consent or within a reasonable period thereafter.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data processed by ji18:

• Right to be informed: The right to know what personal data ji18 collects about you and how it is processed.
• Right of access: The right to request a copy of the personal data ji18 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Right to object: The right to object to processing based on legitimate interests, including direct marketing.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact ji18's Data Protection Officer through the in-platform support portal. We will respond to all valid data subject requests within the timeframes prescribed by the Data Privacy Act.

10. Data Security

10.1 ji18 implements technical and organizational security measures appropriate to the risk level of the personal data we process, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ji18 Platform
• Encrypted storage of passwords (bcrypt hashing) — ji18 staff cannot read your password in plain text
• Tokenization of payment instrument details — GCash and PayMaya identifiers are stored in tokenized form
• Multi-factor authentication (OTP via SMS) for login and high-value transactions
• Regular security audits and penetration testing conducted by independent third parties
• Role-based access controls limiting staff access to personal data on a need-to-know basis

10.2 In the event of a personal data breach that poses a real risk of serious harm to affected individuals, ji18 will notify the National Privacy Commission and affected Members within 72 hours of becoming aware of the breach, as required by NPC Circular 16-03.

11. Children & Minors

11.1 The ji18 Platform is strictly intended for users who are at least 21 years of age, in accordance with Philippine gaming law and PAGCOR regulations. ji18 does not knowingly collect personal data from persons under 21 years of age.

11.2 If ji18 discovers or is notified that a registered account belongs to a person under 21, we will immediately suspend the account, void any winnings, and return deposited funds to the original payment method, subject to verification. If you believe a minor has registered on the Platform, please contact our support team immediately.

12. Changes to This Privacy Policy

12.1 ji18 may update this Privacy Policy from time to time to reflect changes in our data processing practices, Platform features, or applicable law. The "Last updated" date at the top of this page will reflect the most recent revision.

12.2 For material changes that significantly affect how we process your personal data, ji18 will provide advance notice via registered email or in-platform notification at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Policy.

13. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal data rights, please contact the ji18 Data Protection Officer through the official in-platform support portal. Our Filipino-fluent support team is available 24 hours a day, 7 days a week.

Support email (plain text only): [email protected]

This email address is displayed as plain text. Please use the in-platform live chat or support portal for the fastest and most secure response.